Customer Service Skills: The customer is always right. Inside sales reps will need to be able speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.
Communication Skills: Inside sales reps speak to customers about a product’s different features, and answer any questions they might have.
Flexibility: Inside sales reps might have to work long hours, nights or weekends.
Persistence: Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job.